Verification Policy

At HQD Smoke Shop, your safety, security, and compliance with the law are our top priorities. We maintain a strict Verification Policy to help:

Prevent fraudulent transactions
Ensure that all purchases are made only by adults 21+
Comply with applicable regulations for vape and smoke products

This policy explains how and when we verify customer information, especially for higher-value orders.

Verification for Higher-Value Orders (Over $100)

For orders totaling $100 or more, we may require additional verification to confirm both identity and age.

This process helps us:

Protect customers and cardholders from unauthorized use
Ensure that every purchase complies with our 21+ age requirement

If verification is required for your order, our team will contact you by email.

How the Verification Process Works

If your order triggers verification (for example, because it exceeds $100 or is flagged by our system), we may email you at the address provided at checkout and request:

Proof of Identity & Age
- A clear photo of a valid government-issued ID (such as a driver’s license, state ID, or passport) showing:
  - Your full name
  - Date of birth
  - Expiration date
We only use this to confirm that:
- You are 21 years of age or older, and
- The name on the order matches the name on the ID (or that you are authorized to use the payment method).
Payment Method Verification (If Needed)
For your protection, we may also ask you to confirm:
- The billing name and address used for the order
- The last four digits of the card used (if applicable)
🔒 Important:
We will never ask you to send your full credit card number, full card details, or CVV code by email or message. If you ever receive such a request claiming to be from HQD Smoke Shop, please do not respond and contact us directly.

If you do not respond to a verification request or if we cannot confirm the required information, we may:

Place your order on hold, or
Cancel and refund the order (in accordance with our Refund & Return Policy).

Why We Verify

1. Fraud Prevention
Verification helps ensure that the person placing the order is the authorized cardholder or account holder. This reduces:

Unauthorized use of payment cards
Chargebacks and disputes
Risk for both our customers and our business

2. Age Verification (21+)
We are committed to responsible sales of vape and smoke products. Regardless of local variations in age laws, HQD Smoke Shop strictly sells only to individuals 21 years of age or older.

Verification supports our age policy by confirming that:

The buyer is an adult 21+
Our products are not sold to minors

Your Security is Our Priority

We treat your information with care and respect. Where applicable, we use:

Industry-standard encryption and security measures on our website
Limited access to customer data, only by authorized personnel who need it to process orders or support you

We do not sell or share your verification information with third parties, except as required by law or as needed to process your order (for example, payment processors or shipping carriers, in line with our Privacy Policy).

If we request ID or partial payment details for verification:

We only request what is necessary to confirm identity and age
We store or retain information only as long as needed to comply with legal and operational requirements

For more information on how we handle personal data, please refer to our Privacy Policy.

Why Age Matters

Vape and smoke products are not suitable for minors and may carry significant health risks. As part of our commitment to responsible retailing:

We sell only to customers 21+
We ask all customers to respect and follow their local laws and restrictions regarding nicotine and vaping products
We may deny or cancel orders that do not meet our age and verification requirements

Questions About Our Verification Policy?

If you have any questions or concerns about:

A verification email you received
How your information is being used
The status of an order under review

you can contact us:

HQD Smoke Shop
📍 81 NE 167th St, North Miami Beach, FL 33162, United States
📧 Email: hqdtechmiami@gmail.com
📞 Phone: +1 305-897-2902

By following our Verification Policy, we are working together to keep vaping and smoke products a responsible choice for adults only, while protecting our customers from fraud and unauthorized use.